Frequently Asked Questions

OptikamPad is an all-in-one digital dispensing solution for Eye Care Professionals (ECPs) that utilizes an iPad to capture precise ophthalmic measurements, assist in frame selection, and demonstrate lens benefits through augmented reality.

It modernizes the dispensary by replacing manual tools with an interactive tablet experience, allowing patients to see themselves in different frames via side-by-side photos and visualize lens enhancements like Anti-Reflective (AR) coatings, progressive lens designs or photochromics in real-time.

The Optikam Posture Device (OPD) is a proprietary hardware device that clips onto a patient's chosen frame to provide a fixed reference point, ensuring sub-millimeter accuracy for "Position of Wear" measurements that manual methods cannot replicate.

A single frontal photograph captures 10 essential measurements in less than 60 seconds, significantly faster than using a manual pupillometer and marking lenses with a Sharpie.

Yes. Its portable, iPad-based design is scalable for high-volume clinics and boutiques alike, offering a "Swiss Neutral" technology that works with any lens laboratory.

It captures Monocular PDs, Multifocal Fitting Heights, Pantoscopic Tilt, Rear Vertex Distance (RVD), Wrap Angle (Face Form Tilt), Near PD, and Frame Dimensions (A, B, ED, DBL).

"As-Worn" measurements account for the unique way a frame sits on a patient's face (tilt, wrap, and distance from the eye), allowing the lens laboratory to optimize digital progressive lenses for the patient's actual visual axis.

The software includes a built-in "Posture Indicator" and references on the OPD to ensure the iPad is perfectly parallel to the patient's face, eliminating parallax errors.

Yes. By capturing the corneal reflection and correcting for convergence and tilt, Optikam provides the precise centration required for Freeform digital lenses.

A single photo ensures all measurements are taken at the same moment using the patient's natural posture, preventing the "measurement drift" that occurs when a patient moves between separate readings.

Yes. OptikamPad offers direct integration with major Practice Management Software (PMS) to import patient data and export measurements seamlessly.

Yes. With an Optikam Cloud subscription and licensing for the desired number of devices, your customer database is unified across all devices in your practice.

Absolutely. Optikam uses encrypted cloud hosting and role-based security to ensure all patient data is handled according to healthcare privacy standards.

OptikamPad is optimized for modern iPads. We recommend using the latest iPad Pro or iPad models for the best camera resolution and processing speed.

Yes. The Cloud service allows you to retrieve measurement images and generate reports from any computer web browser, facilitating easy troubleshooting or lab ordering.

In the unlikely event of the software not auto-detecting the pupils due to lighting or reflections on demo lenses, you can manually place the cursors on the corneal reflections without needing to retake the photo.

Tap the "Focus" button before capturing. We recommend resting your elbows on the dispensing table or holding the iPad steady with both hands to minimize movement.

Use a standard alcohol-free optical lens wipe to clean the prism and sensors. Avoid harsh chemicals.

Ensure Bluetooth is enabled and the device is awake (indicated by a blinking blue light). The device enters sleep mode after 2 minutes of inactivity to save battery.

The app is designed to be intuitive. Most opticians can become proficient within 20-30 minutes using the built-in "3D Training Scenarios" and interactive help guides.

Yes. By catching pre-fit and posture errors on a static photo before ordering, practices typically see a significant reduction in non-tolerance remakes.

Yes. The Lens Demo module allows patients to compare the thickness of different indices (e.g., 1.50 vs. 1.67) using their actual prescription and chosen frame.

Yes. Patients who can't see themselves in the mirror without their glasses can use the Frame Selection module to see high-resolution photos of themselves in up to eight different frames.

Optikam typically offers a subscription-based model for cloud services, software updates, and technical support to ensure your system is always running the latest features.

Yes. Its precision is ideal for fitting specialized myopia control lenses (like Stellest), where centration is critical for clinical efficacy.

The AR module uses the iPad camera to overlay lens effects (like polarized filters or anti-reflective coatings) onto a live view, helping patients understand the value of premium add-ons.

Yes. The software automatically calculates the MBS or ED based on the frame dimensions and the patient's centration, ensuring the lab uses the correct lens diameter.

Yes. The system allows you to email frame selection photos directly to the patient, encouraging them to share with friends and family (and increasing your brand exposure).

Yes. The software includes specific tools for measuring the drill points and lens shapes required for rimless and semi-rimless mountings.

The "No-Device" mode uses patented LiDAR technology and Time-of-Flight (ToF) sensors on compatible iPads to capture essential ophthalmic measurements—like PDs and fitting heights—without requiring the patient to wear a physical reference clip or the OPD on their frames.

Standard tablet cameras take 2D photos, which require a physical object (like a ruler or a reference clip) to establish scale. Optikam’s LiDAR solution uses laser pulses to create a 3D depth map of the patient’s face, allowing the software to calculate exact distances and measurements based on actual 3D coordinates rather than just pixels.

The LiDAR system is optimized for capturing Pupillary Distance (PD), segment heights, and basic Frame Measurements (A, B, DBL). For advanced "Position of Wear" measurements like Rear Vertex Distance (RVD) and Pantoscopic Tilt, the software uses improved LiDAR algorithms and a second or third image to provide the additional position-of-wear measurements.

* Use LiDAR: For quick, frictionless measurements for single-vision lenses, low-power progressives, or when a patient is hesitant about hardware clips. It is also ideal for maintaining distance in a "touchless" dispensing workflow.

Yes. To utilize the patented "No-Device" measurements, you must use an iPad equipped with a LiDAR scanner (currently available on iPad Pro 11-inch (2nd gen+), iPad Pro 12.9-inch (4th gen+).

Absolutely. Optikam’s system utilizes low-level, eye-safe laser pulses that are standard in consumer electronics. It is a passive scan that does not require the patient to look into a bright light.